Rifle Scopes : Vortex Customer Service Experience

Ordered a new Vortex Venom red dot for my newly acquired Glock 40 MOS.  Unboxed it, mounted it up and appeared to work good.  Shut it off, put the cover one...then 3 days later took it out to look at it.  It was on when the cover was taken off (instructions said if in auto mode it does turn on when cover off), but would only flicker and wouldnt shut off.  

I called in the CS line and got a real person right away, who transferred me quickly to another person.  I explained the issue, and he had an email with overnight return label to me within 20 minutes of the call. On the way to drop it off I stopped and bought a new battery to check just in case, but that had no impact and I sent him an email informing him.  

Well, 2 days later he said there was an issue and a new or repaired one is on the way today, and including a hat and shirt for my trouble.  While its concerning to have an issue before its actually been fired, it is a new product and I can understand some surprises.  Frankly the bigger deal to me is how they are taking care of it...no wait 2 weeks or send it in, but handling it right now...with a real person and nearly instant contact from email.